Applying for a house

You can apply for a house by calling at our office during normal working hours between 09.30 and 4pm. Alternatively we can send an application form to you however it may be better for our staff to offer advice and assistance, whilst discussing areas and house types which may be available.

We require two forms of identification to be submitted together with your completed application. These forms of identification should include your current address and national insurance number.

Rent payment

The Legal Services agency have produced a booklet entitled Preventing Eviction for Rent Arrears and we are determined that eviction will only take place as alast resort when all other efforts to address rent arrears have failed.

The leaflet can be downloaded below. The link requires Adobe Acrobat PDF viewer, which may be downloaded free of charge.

Prevent Eviction

Problems With Anti-Socials?

If you suffer from the anti-social behaviour of other residents then do not suffer in silence – report your complaint to the Housing Officer. This can be done anonymously and information given shall be treated in confidence.

However, there shall come a time when we shall have to investigate the complaint and eventually speak to the offender. We shall do this in consultation with you to ensure that your wishes are taken into consideration.

If local residents support each other through coming forward and providing statements, then we shall seek to evict these offenders if they refuse to change their behaviour.

We also have access to GHA’s Neighbour Relations Team. These are experienced officers who can deal with serious anti-social cases and offer a professional witness service, out of hours contact and greater support to those suffering from serious anti-social cases. A referral must be made by the local Housing Office and cases must be serious.

Remember that you can also contact the Police (T: 532 4300). if the activity of the
offender is also a criminal offence – this includes vandalism and excessive noise. Remember that you can always contact the Police anonymously on Crimestoppers 0800 555 111.

If you do know someone is dealing drugs then make sure you contact the National Drugs Helpline 0800 77 66 11 and continue to report the activity as this will assist the Police in obtaining a warrant to search the premises. Tenants found guilty of dealing drugs shall be pursued for eviction

Concierge Service

Our Concierge service based at 138 Fastnet Street provides security for the 306 multi Storey properties at 25 Soutra Place, 138 Fastnet Street and 7 Longstone Place.

Please download the leaflet below, which details more information about our concierge service. The link requires Adobe Acrobat PDF viewer, which may be downloaded free of charge.

Concierge Service

Repairs

All repairs can be reported to  freephone 0800 479 7979.

Our repairs contractor will attend to repair enquiries based on the priority given to your repair. These priorities aim to ensure that emergency repairs are completed within 24 hours and other repairs are completed within agreed timescales.

We expect our tenants to receive a first class repairs service which is carried out at an agreed time.

All tenants must be aware that repairs carried out to homes by tenants must be approved by us. Tenants must apply before work is carried out. Applications will be considered in the first instance by Housing officers and in some cases technical advice may be provided by other staff.

In addition if you want to enquire about future investment in your property please contact your Housing Officer

Your Right to Repairs

Disabled Adaptations

GHA can assist tenants to continue living in their homes with funds available to adapt properties depending on tenants medical conditions. In the past we have funded improvements such as handrails, door widening, shower installations and wet rooms. In the first instance tenants should contact Social Work Services on 0141 276 4200.

An Occupational Therapist will assess your needs and make a referral to us for the work to be carried out. We have a limited budget for this type of work and each case will be prioritised by the Occupational Therapist.